API terms (draft)

Draft — not yet in force

This page is a structural outline prepared for legal review. It is not a contract and must be replaced with approved wording before partners are onboarded. Items in italics need a business or legal decision.

1. The agreement

The Partner API is available to companies that have signed a partner agreement with GoOrder. These terms supplement that agreement. Contracting entity, governing law and jurisdiction: to be completed by legal.

2. Access and credentials

• Keys are issued per company, are confidential and must be kept server-side.
• You are responsible for all activity under your keys.
• You must tell us promptly if a key is lost or compromised so we can revoke it.
• We may suspend access to protect customers, restaurants, riders or the platform.

3. Permitted use

• Display GoOrder stores and menus, place orders on behalf of your customers, and track them.
• You may not scrape beyond the API, resell raw catalogue data, imply that GoOrder endorses you beyond the agreement, or circumvent rate limits or scopes.
• Brand and attribution requirements: to be defined.

4. Orders, pricing and payments

• Prices, fees and availability are determined by GoOrder and the restaurant; the API response is authoritative.
• Orders accepted by the API are binding on the restaurant to the extent described in the partner agreement.
• Card payments are processed by GoOrder’s payment provider; partners do not receive card data.
• Commission, settlement, refunds, chargebacks and cash-handling liability: to be defined in the commercial schedule.

5. Customer data

• You act as a controller of the customer data you collect and send to us; we process what is needed to fulfil the order.
• Use customer data (names, phone numbers, addresses) only to fulfil and support the order.
• Data protection terms, retention periods and cross-border transfer provisions: to be completed by legal for UAE requirements.

6. Availability and support

• We aim for high availability but do not guarantee uninterrupted service. Target service levels and support hours: to be agreed.
• We may change the API under the versioning policy.

7. Liability and termination

To be completed by legal.